Still haven’t received my code to claim my free Xbox one, I’ve spoke to several people on live chat about this saying they would have it sorted by today but haven’t received anything. I’m not happy at all
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27th August it was activated
Then you should receive an email about the 27th September. Its normally sent 30 days after activation.
You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer
But I’ve spoken to several people on the live chat and they said I would have my code roday
Live chat would not be always be aware of promotions, as they are dealt with by a special team who work normal office hours.
Please see this similar post from a moderator which confirms the 30 day timescale,
If you do not receive the code by the 27th September, then please post back here.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.