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rainbow94
Aspiring Contributor
222 Views
Message 1 of 13

Free gift

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Still haven’t received my code to claim my free Xbox one, I’ve spoke to several people on live chat about this saying they would have it sorted by today but haven’t received anything. I’m not happy at all

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12 REPLIES 12
Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: Free gift

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@rainbow94 

What date was your service activated?

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rainbow94
Aspiring Contributor
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Message 3 of 13

Re: Free gift

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27th August it was activated 

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Distinguished Sage
Distinguished Sage
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Message 4 of 13

Re: Free gift

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@rainbow94 wrote:

27th August it was activated 


Then you should receive an email about the 27th September. Its normally sent 30 days after activation.

You can redeem it via this page https://shop.bt.com/other-pages/bt-customer-offers/bt-broadband-august-2019-offer

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rainbow94
Aspiring Contributor
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Message 5 of 13

Re: Free gift

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But I’ve spoken to several people on the live chat and they said I would have my code roday

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Distinguished Sage
Distinguished Sage
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Message 6 of 13

Re: Free gift

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@rainbow94 wrote:

But I’ve spoken to several people on the live chat and they said I would have my code roday


Live chat would not be always be aware of promotions, as they are dealt with by a special team who work normal office hours.

Please see this similar post from a moderator which confirms the 30 day timescale,

https://community.bt.com/t5/Bills-Packages/Xbox-gift/m-p/1966707#M112407

If you do not receive the code by the 27th September, then please post back here.

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rainbow94
Aspiring Contributor
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Message 7 of 13

Re: Free gift

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I still haven’t received my code for my claim code I’m not happy with bt at all

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: Free gift

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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rainbow94
Aspiring Contributor
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Message 9 of 13

Re: Free gift

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Spoiler
Okay thankyou 
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rainbow94
Aspiring Contributor
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Message 10 of 13

Re: Free gift

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I didn’t mean to press acevpeted resolution
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