Hi my service was activated on 26th november but still had no email with code for free gift. I’m sure I should have had it by now
Its normally sent out after 30 days, but there may have been a delay because of Christmas.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for pointing that out @Keith_Beddoe. Sunday mornings don't agree with me.....☹️
@Cmh123 I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.