cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
408 Views
Message 1 of 16

Free xbox one x console not received

Go to solution

Joined bt Broad band in February 16 2020 on offer at the time was free xbox one x console and still have not received my gift and I called bt spoke to a advisor  few times just fob me off this is false advertising and fraud and I will report this matter, on bt shop saying xbox one x is discontinued now what a joke 

0 Ratings
Reply
15 REPLIES 15
Highlighted
Distinguished Sage
Distinguished Sage
394 Views
Message 2 of 16

Re: Free xbox one x console not received

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Highlighted
Aspiring Contributor
359 Views
Message 3 of 16

Re: Free xbox one x console not received

Go to solution

Why is the moderator aviod me and replying to other complaints, otherwise I be taking my complaint too ofcom and watch dog when this coranavirius is over!!!!!! 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
352 Views
Message 4 of 16

Re: Free xbox one x console not received

Go to solution

The moderators are dealing with earlier requests, and priority customers, so you will just have to wait, as they are a very small team, and are not on duty all of the time.

0 Ratings
Reply
Highlighted
345 Views
Message 5 of 16

Re: Free xbox one x console not received

Go to solution

Hi Keith,

I'm in the same boat here... got the email on 28th Feb to say "Your gift will be with you soon".  I did an online chat about two weeks later and they confirmed by end of March...

...Now in April.  What's actually happening?  Are BTShop still despatching (because everyone else is!)

Look forward to hearing from you!

Mike

0 Ratings
Reply
Highlighted
Aspiring Contributor
336 Views
Message 6 of 16

Re: Free xbox one x console not received

Go to solution

Been almost 2 months now and I am fed up of your liars 

0 Ratings
Reply
Highlighted
Moderator
Moderator
330 Views
Message 7 of 16

Re: Free xbox one x console not received

Go to solution

Hi @Cesare123456 welcome to the forum and sorry you have not received gift. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.
@MikeLovesIlkley have you already received your code and placed your order with the BT Shop?
cheers
John

 

0 Ratings
Reply
Highlighted
327 Views
Message 8 of 16

Re: Free xbox one x console not received

Go to solution
Hi JohnC2.
No, I just got the first email, didn't get the code yet.
Until I searched on this forum (today) I didn't know I needed a code, I was just waiting for it to turn up! 😉
Can you send me the code?
Mike
0 Ratings
Reply
Highlighted
Moderator
Moderator
322 Views
Message 9 of 16

Re: Free xbox one x console not received

Go to solution

Hi @MikeLovesIlkley thanks for clarifying that. I've sent you a Private Message with details on how to contact the team and we'll be happy to help you with this.

cheers
John

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
310 Views
Message 10 of 16

Re: Free xbox one x console not received

Go to solution

@MikeLovesIlkley wrote:

Hi Keith,

I'm in the same boat here... got the email on 28th Feb to say "Your gift will be with you soon".  I did an online chat about two weeks later and they confirmed by end of March...

...Now in April.  What's actually happening?  Are BTShop still despatching (because everyone else is!)

Look forward to hearing from you!

Mike


I am just a customer, so I cannot help you.

0 Ratings
Reply