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glj1251
Aspiring Contributor
419 Views
Message 1 of 7

Free xbox one x

I signed up with BT back in February and what supposed to get a free xbox one x as part of the package but since I’ve joined BT I have heard nothing of it. I have been with BT 4 months now. I have complained to BT weeks ago about it online but still haven’t heard anything from them regarding it. Has anyone else had this problem ? 

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6 REPLIES 6
Matt-S
Moderator-Retired
407 Views
Message 2 of 7

Re: Free xbox one x

Hi @glj1251,

Welcome to the Community and thanks for taking the time to post.

Sorry that you have not received your Xbox One voucher code.

Can you check your junk mail to make sure the voucher code email didn't end up in your junk mail?

If you still can't find the email please reply to the private message I have sent you and we can take a look into this for you.

Thanks
Matt

 

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glj1251
Aspiring Contributor
383 Views
Message 3 of 7

Re: Free xbox one x

Hi Matt

For some reason I can’t open or reply to your private message. If it was in my junk e-mail it will be long gone as I regularly clear this folder. I’m pretty sure it wasn’t there though as I do try and make sure there’s nothing important there before I clear it.

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JohnC2
Moderator
Moderator
367 Views
Message 4 of 7

Re: Free xbox one x

Hi @glj1251 sorry that you can't contact Matt. I've sent you a PM with details on how to contact the Mod team and we'll be happy to help you.

cheers

John

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glj1251
Aspiring Contributor
362 Views
Message 5 of 7

Re: Free xbox one x

Hi John 

It’s not letting me open your message either I don’t know why 

Gary

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JohnC2
Moderator
Moderator
358 Views
Message 6 of 7

Re: Free xbox one x

Hi @glj1251 sorry about that. I've reset your profile please can you try again.

cheers

John

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glj1251
Aspiring Contributor
354 Views
Message 7 of 7

Re: Free xbox one x

Done 👍

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