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Message 1 of 3

Full Fibre 500 to 900

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Hi everyone, I’ve upgraded to full fibre 900 from 500. It was supposed to be done yesterday 15th. But it still says on my account that I’m on full fibre 500 but the upgrade is complete. How long does it normally take as I thought it’s just a software cap removal for the speeds to kick in. 


edit: I’ve power cycled the ONT this morning but the speeds are still the same. 

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Message 2 of 3

Re: Full Fibre 500 to 900

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did you get email confirmation of your package change?  if not then phone CS 03301234150 or you can try FTTP TEAM 08005874787



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Message 3 of 3

Re: Full Fibre 500 to 900

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Speeds have just kicked in on Fibre 900 happy days 

 

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