I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Shanmatt and welcome.
I'm really sorry you've had so many problems with your services. I can appreciate how frustrating this must be for you. I'll be happy to step in and lend a hand if you wish. Please drop me over an email with your details. You'll find the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You