Get 3 Months FREE?

[Anonymous]

Hello BT Community,

Hope you're all doing well 😁 🤗!

Just seen this on the BT deals website - Broadband Deals "Get 3 Months FREE" how do I get this?

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Kind regards,

DanTMan64

[-Richie-]

It's for customers joining BT for the first time, It's a Black Friday deal.
When you join BT, you get an introductory price and sometimes a welcome gift, sometimes it's reward cards, sometimes actual gifts like Ring doorbells or Chromecasts.

You're an existing customer, which means that offer isn't available to you.

[busterboy1]

@-Richie- 

You're an existing customer, which means that offer isn't available to you.

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Sorry Richie but I've been a BT customer for ten years and just got the three month free and zero install charge this weekend.😲

[jpadeutsch]

So it looks like you can get the offer on a new contract, but not an existing one.

[Anonymous]

Hello @jpadeutsch, @busterboy1 & @-Richie- 👋,

OK, but how come they get 3 months free. What do existing customers get then?

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Kind regards,

DanTMan64

[-Richie-]

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@Anonymouswrote:

Hello 

OK, but how come they get 3 months free. What do existing customers get then?

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Kind regards,

DanTMan64

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If you're at the end of your minimum term or out of the minimum term, you should be able to get a deal close to or matching a new customer offer, part of the 'Fairness Framework'
If your minimum term has a while to run, you get the price and service you agreed to when the agreement was started, again at the end haggle with the Loyalty team for a new promotional offer.