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mp120
Beginner
212 Views
Message 1 of 3

Getting chat scripts sent to email

I am trying simply to get my chats with the online advisor sent to me by email. I have had three goes at this online and one go by telephone. Each time, I am assured that this has been done but it has not happened. I am having the same experience with getting landline calls transferred to my mobile.

Does anyone else have the same issue? I feel I have exhausted all the contact methods. I could understand if I am told neither is possible, but I am told each time that this is done.

 

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2 REPLIES 2
jpshaywood
Contributor
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Message 2 of 3

Re: Getting chat scripts sent to email

My last 3 chats have not arrived

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mp120
Beginner
172 Views
Message 3 of 3

Re: Getting chat scripts sent to email

Hello.  The complaints department rang me today and guessed that there is a problem with the chat  system.  The adviser said that he would send out a paper copy of my chats.  It might be worth trying this route.

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