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S7
Newbie
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Message 1 of 2

Google Home not received

I renewed my BT package on the 28th May 2019, with an offer of a free Google Home as an incentive. I have still not received it despite numerous phone calls to Customer Services, which resulted in conflicting information, and finally making a formal complaint to Customer Services, which has still not resulted in my receiving the item.

Can you tell me when I will receive this item as all the required waiting periods have now passed?

Thank you.

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Moderator
Moderator
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Message 2 of 2

Re: Google Home not received

Hi @S7 

Welcome to the community, sorry you haven't received your Google Home yet and have been given lots of conflicting information about it.

I've sent you a private message asking for more information, we will investigate this for you.

Cheers

Stuart 

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