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Beginner
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Message 1 of 7

Google Stadia free gift email

Could anyone offer any advice on how to chase up an email that I was supposed to receive after placing an order on the 18th of January. I was supposed to receive one detailing how to claim a Google stadia. I haven't received it yet, it's also not in my spam folder.

 

Kind regards. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Google Stadia free gift email

@Assetmanager 

You will receive the email 14 days after your service is activated.

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Beginner
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Message 3 of 7

Re: Google Stadia free gift email

Thanks for the response but it's been approximately 28 days since activation and I haven't received an email, I have checked spam box also.

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Google Stadia free gift email

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Beginner
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Message 5 of 7

Re: Google Stadia free gift email

Thank you for your help.
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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Google Stadia free gift email

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Moderator
Moderator
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Message 7 of 7

Re: Google Stadia free gift email

@Assetmanager Welcome to the community, I've sent you a private message so you can get in touch with the moderation team and we'll be happy to get this looked into.

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