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wallzone
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Message 1 of 15

Got Anytime Calls and getting charged to ring my BT Mobile.

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Re-Contracted Thursday 20/04/2017 and took out Anytime Calls as thought it may be handy, then found out that I would get 1000 included minutes to BT mobiles which would certainly help, but, I've been charged twice now for ringing my own BT mobile, which my daughter uses.

 

OK it's only cost me £0.60 but why?

 

BT know it's a BT mobile as I pay for it on the same bill and we purposely didn't ring her much in case they mucked it up, and they haven't let me down!

 

Can anyone suggest a polite answer.

 

Thanks a lot.

 

wallzone.

Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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Message 2 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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I have asked a forum moderator to help you they will post their contact link here
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wallzone
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Message 3 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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Thanks John
wallzone
Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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Moderator
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Message 4 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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Hi @wallzone Sorry you have been charged incorrectly for calls to BT Mobile. 

 

Can I ask if you have been billed for the calls already or are you seeing them in your recent usage? And have you been charged for any of these calls after the 27th April (if you have made any)?

 

Cheers

John

Community ModeratorJohnC
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wallzone
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Message 5 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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John,

yeah I've been billed for both calls already one from the day the contract went live, I'd checked it was live.

First call 20th April 11:10

Second call 26th April 13:21

 

Why after 27th April what's the significance of that date?

 

And thanks for the help 👍

 

wallzone

 

P.S. I haven't made any after thar date yet.

Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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Moderator
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Message 6 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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Hi @wallzone Thanks for your prompt response. 

 

We will be happy to correct your bill if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

 

The previous case I had was fixed on the 27th. As you haven't made a call yet since then please can you make a test one so we can check if the fault is persisting when we contact you. 

Thanks
John

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wallzone
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Message 7 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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OK John, I'll get back to you later on then as my daughter is a teenager and she's got the phone and she's still in bed, typical teenager probably will be until 13:00 or so 😉

 

Will make a call asap and contact you then.

 

wallzone

Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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wallzone
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Message 8 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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I've just made a call John and as requested contacted you via contact the mods, I await your reply.

 

Cheers!

 

wallzone

Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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Moderator
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Message 9 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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Hi @wallzone Thanks for making that test call. It will help move things along that bit quicker for us and we will be in touch soon.

 

Cheers

John

Community ModeratorJohnC
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wallzone
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Message 10 of 15

Re: Got Anytime Calls and getting charged to ring my BT Mobile.

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I think that this one has been sorted by DaveM, I assume that this is the only David who's a Mod(?).

 

My daughter just took the phone call from him in my absence, and he told her that it's sorted all charges to BT mobiles from the landline have/will be refunded.

 

He's ringing later in the week to talk to me about it.

 

So leave it open until then please.

 

And many thanks to everyone involved in this one.

 

wallzone

Isn't life a so & so - what the hell we just carry on and see if it improves at all - or not!.
It very rarely does though so don't hold your breath.
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