I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @polly3 I'm sorry to hear of the poor service you received and that your complaint is still not resolved.
We will be happy to help you get this resolved if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.