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Hi Folks, does anyone know if BT will allow existing customers to transfer from current contracts to the soon to be launched 'BT Home Essentials' package?
Welcome to the community and thanks for posting, I hope you don't mind I've merged both of your questions into the same thread.
Yes, to benefit from BT Home Essentials, you will have to tell us that you want to be moved to a Home Essentials plan when it becomes available. We will stop selling BT Basic to new customers once BT Home Essentials launches.
From the end of June new and existing BT customers will be able to apply for Home Essentials online, and will be able to find out if they are eligible instantly.
Thanks so much for your reply. Reassuring news during difficult times.
Sorry if I posted in wrong topic area.