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sonjarosa
Beginner
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Message 1 of 5

Half price Fibre Broadband - Home essentials

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Good morning,

I just saw on the Guardian today (04/05/2021) that BT will offer half price Fibre broadband for people on some benefits (universal credit, the guarantee credit element of pension credit, jobseeker’s allowance, income support, and employment and support allowance).
I would like to know if this is only for new subscribers or  will the old ones have access to this plan?
 
Thanks for any clarification,
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ocoste
Beginner
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Message 2 of 5

BT Home Essentials for Existing Customers?

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Hi Folks, does anyone know if BT will allow existing customers to transfer from current contracts to the soon to be launched 'BT Home Essentials' package?  

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NeilO
Moderator
Moderator
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Message 3 of 5

Re: BT Home Essentials for Existing Customers?

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Hi @sonjarosa and @ocoste 

Welcome to the community and thanks for posting, I hope you don't mind I've merged both of your questions into the same thread.

Yes, to benefit from BT Home Essentials, you will have to tell us that you want to be moved to a Home Essentials plan when it becomes available.  We will stop selling BT Basic to new customers once BT Home Essentials launches.

From the end of June new and existing BT customers will be able to apply for Home Essentials online, and will be able to find out if they are eligible instantly.

Thanks

Neil

ocoste
Beginner
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Message 4 of 5

Re: BT Home Essentials for Existing Customers?

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Hi Neil. 

Thanks so much for your reply. Reassuring news during difficult times. 

Sorry if I posted in wrong topic area. 

Ta again. 

sonjarosa
Beginner
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Message 5 of 5

Re: BT Home Essentials for Existing Customers?

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NeilO, thank you for merging my post! S.
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