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Message 1 of 23

Halo 3 price wrong? or is it

We are being billed £43.48pm for Halo 3, we just paid the Line Rental Saver that says Halo 3 is £36pm (Printed 3x on the Order receipt that I printed to a file)

We queries the £7.48 discrepancy over the phone but because they could see no mention of £36 on their end we will have to keep paying the higher price 😞

We also have £36 on the original upgrade from Halo 2 to Halo 3

How can we get the bill corrected? What is the correct monthly cost of Halo 3 less line rental?

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 2 of 23

Re: Halo 3 price wrong? or is it

Without seeing your bills it's difficult to confirm but I suspect as you've said you've just paid the line rental saver it runs our part way through the billing period so should sort itself out next month, like I said though difficult to confirm without seeing the bill

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Message 3 of 23

Re: Halo 3 price wrong? or is it

@Annie_UK 

If you are paying for LRS then do you have a call package PAYG or 700 or unlimited minutes as that is in addition to Broadband cost



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Message 4 of 23

Re: Halo 3 price wrong? or is it

BT.png

 

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 5 of 23

Re: Halo 3 price wrong? or is it

@imjollyOur Landline call package is £2.25 and does not account for the £7.48 difference

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 6 of 23

Re: Halo 3 price wrong? or is it

What date was your bill produced on too?

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Message 7 of 23

Re: Halo 3 price wrong? or is it

I have paperwork going back to 03/11/2023 showing the £36 as above (on my Halo 3 upgrade receipt), so this is not a recent thing, just that since the HUGE price increase, incoming, we noticed an issue when going through our bank statements

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 8 of 23

Re: Halo 3 price wrong? or is it

Is this a one off or monthly & what date was the bill on?

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Message 9 of 23

Re: Halo 3 price wrong? or is it

@garybs29I not sure what my billing data has to do with this?

I ordered LRS This morning as the image above, I have another document dated 03/11/2021 with the exact same monthly price for Halo 3, I'm querying have I been overcharged for the past 15 months

The price on the image above does not add up to what is coming out of the bank account

Does anyone know the actual monthly price for Halo 3?

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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Message 10 of 23

Re: Halo 3 price wrong? or is it

I made a typo above the date 03/11/2023 should have been 03/11/2021

Annie

BT Halo 3 (73Mb Down / 18Mb UP)
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