cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable
1,102 Views
Message 31 of 39

Re: Halo is here

Go to solution

I wasn't talking about mobile data. You've conveniently ignored the speed / keep connected promise and end of contract price promise which no one should be paying extra for, which I'm sure you know about by now 😂 👍

garybs29
Recognised Expert
1,097 Views
Message 32 of 39

Re: Halo is here

Go to solution

Well the speed & end of contract stuff are ofcom guidelines which every provider has to follow on every package so they're not perks so to speak. If the keep connected promise is law however then why can't i think of a similar thing from any other provider?

0 Ratings
Reply
gill68
Contributor
552 Views
Message 33 of 39

Re: Halo is here

Go to solution

What does no extra cost actually mean?  Will it suddenly go up by £3.00 a month. Do I have to pay for another hub etc. Will a technician have to come and install it. I don't trust this at all as everything got worse after they swapped from Yahoo

Tags (1)
0 Ratings
Reply
gill68
Contributor
544 Views
Message 34 of 39

Re: Halo is here

Go to solution

We don't currently have a fibre broadband connection at the house so how can Halo increase our broadband speeds. Also we have the special offer for BT sport because we have Sky will that continue with Halo

0 Ratings
Reply
dimspace
Aspiring Contributor
366 Views
Message 35 of 39

Re: Halo is here

Go to solution

Revisiting this thread after getting another offer in my email today...

So BT's way of getting round the "You will never pay more than a new customer" was simply to discontinue Halo 1 and Halo 2 from sale, meaning new customers cannot get Halo 1 or 2, so, they don't have to stick to their promise..

Instead you have to pay another £4 for Halo 3

Those who were suspicious of this whole scheme were very right to be suspicious, it was  a trap to get around the price promise.

Thankfully, as one who didn't get drawn into it, I am still currently paying £32.99 a month for Fibre 2 (70mbit) with free anytime calls 

 

Anonymous
Not applicable
346 Views
Message 36 of 39

Re: Halo is here

Go to solution

Price Promise - your bill won't go up when your contract ends, and you'll never pay more than a new customer

 

I noticed this part of the wording was removed from the Halo 3. I take it this is no longer part of the service? I have been paying £39.99 for 3 years, 18 months in contract, then a month to month rolling contract, with FTTP seemingly driving down the prices and suffering from poor speeds (until a recent line fix) I was looking to revise this or go elsewhere.

0 Ratings
Reply
XE1
Beginner
96 Views
Message 37 of 39

Re: Halo is here

Go to solution

I am only now waking up to this complete con. I was persuaded to upgrade because it would only be about £3 more a month and I could have engineer visits which was very appealing to an OAP whose husband had died and whose TV kept losing connection. I was given an extra hub because my tv is quite far from the phone but I still lose connection a lot. I have just moved both tv and hub to another room while decorating and the tv internet stopped altogether after a few days. BT could not get it going remotely and sent an engineer after 2 days. He could not make it work either until adding a cable between the tv and hub which will probably not be long enough when it is returned to the original room. I am paying over £65 monthly for broadband and landline package when I have no mobile phone so perhaps I am paying for extra data I don't need or use.

 

0 Ratings
Reply
XE1
Beginner
95 Views
Message 38 of 39

Re: Halo is here

Go to solution

I am currently paying over £65 for my broadband and landline halo deal and believe that it was indeed an expensive con. I hope that you have ended up happy and buying something that you needed because I think many OAPs like me who only use it for one tv and a kindle and emergency telephone calls with no mobile were conned into thinking that they were buying a better internet service with engineering visits they needed

0 Ratings
Reply
XE1
Beginner
90 Views
Message 39 of 39

Re: Halo is here

Go to solution

Whereas I am paying over £65monthly for intermittent broadband access to my tv and 700minutes calls I barely use and one kindle for email and shopping. I am pretty sure that I was missold or knowingly undersold or conned or all 3

0 Ratings
Reply