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Reality_bites
Beginner
257 Views
Message 1 of 4

Halo price promise

When I signed up to fibre 100 with halo 1, I was assured that I’d never pay more than a new customer.

literally 6months into my contract, my price has gone up £1.80 and I’m paying more than a new customer…..have I read the terms wrong?

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3 REPLIES 3
David500
Contributor
222 Views
Message 2 of 4

Re: Halo price promise

The wording given on this page https://www.bt.com/exp/halo?s_intcid=con_redirect_halo is

"We promise you'll never pay more than a new customer when you renew your contract. No exceptions."

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garybs29
Recognised Expert
203 Views
Message 3 of 4

Re: Halo price promise

I think it's over £60 for the halo package as a new customer too so unless you're paying that you'll be paying less than a new customer on the same package

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Reality_bites
Beginner
193 Views
Message 4 of 4

Re: Halo price promise

Seems the Ts and Cs do indeed state that.  The email summary I got obviously didn’t go into that detail.  Hey ho….tied to price increases for a while then.

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