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ithomasseven
Contributor
1,303 Views
Message 1 of 5

Have I been mis-sold Fibre plus

Could the mods help with this please? I posted a separate thread as my download and upload speed are slower after recontracting from infinity 1 to fibre plus back on 5th July

https://community.bt.com/t5/BT-Fibre-broadband/Fibre-speed-dropped-after-new-contract/td-p/1864573

After seeing other posts about the same issue I think I may have been mis-sold fibre plus? Should I have been offered this, seeing as it's equivalent to "infinity 2" but my line won't even achieve the maximum rate (44.5mbps according to ADSL checker) of the old "infinity 1" package?
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4 REPLIES 4
PaddyB
Moderator
Moderator
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Message 2 of 5

Re: Have I been mis-sold Fibre plus

Hi @ithomasseven,

I'm sorry you feel you've been mis-sold your BT Plus package. I'd be happy to take a look at this for you. 

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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ithomasseven
Contributor
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Message 3 of 5

Re: Have I been mis-sold Fibre plus

Thanks just posted a reply on the link
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StephanieG
Community Manager - Retired
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Message 4 of 5

Re: Have I been mis-sold Fibre plus

Hi @ithomasseven Thanks for sending in your details.

Sorry I missed you there, I've picked this up so I'll be in touch shortly. 

 

Thanks

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ithomasseven
Contributor
1,220 Views
Message 5 of 5

Re: Have I been mis-sold Fibre plus

@StephanieG hi, sorry I missed the call but thanks for the text with info. I'll wait now for the call back as you mentioned. Thanks again
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