Have I been ripped off?

[horsemanuk]

Hi all,

I was just reviewing my household bills and I noticed that the BT one seemed pretty high - £73.46. About a year ago, they offered me an 'upgrade' to Fibre with Halo 3+. We were having issues with extending the wifi signal to parts of upstairs and the package included a visit from a BT engineer, so I upgraded. I went to the BT website to check what the current price was for new customers for Fibre with Halo 3+. I put in my postcode as though I was a new customer and it returned 'Not available at this address'. Then it finally dawned on me that it's a FIBRE subscription. We can't get FTTP as we're down a 250m driveway and they won't pay to lay the cable that far. We're on basic ADSL+.

I'm now wondering if I've been ripped off being recommended to move to a package that I can't use? Should I make a complaint?

Thanks for your help, Richard.

[Keith_Beddoe]

@horsemanuk 

Welcome to this user forum for BT Retail phone and broadband customers.

What connection speed should you get, and what do you actually get?

You can check here.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please edit out your address before posting, but leave the cabinet and exchange number showing.

[horsemanuk]

[horsemanuk]

on Exchange HOLLINSWOOD is served by Cabinet 31

[Keith_Beddoe]

You are probably on an FTTC connection, which is often called "fibre" but its only fibre to the cabinet. The price may well be right, if you have Halo 3+, which I think gives you a 4G backup unit.

What download speed do you get?

You may be able to downgrade your package when it comes up for renewal.

[garybs29]

Below is current price for halo 3+ as a new customer so if you have voice service it's less, if not it's likely after the price increase

[horsemanuk]

We get about 60Mbps, so not too bad, really, but it's not FTTP. I feel a bit cheated and I wish I had checked the package more closely. I will definitely be downgrading at renewal.

Thank you for your help, though.

[rbz5416]

If you get 60Mb then you're on FTTC, commonly referred to as "fibre", & not ADSL. FTTP is generally referred to as "full fibre". Obviously we have no idea exactly what you were offered & more importantly, accepted. But MyBT will tell you what package you are paying for. It's highly unlikely you were sold full fibre where it's not available.

No idea what a "fibre subscription" is?