I had BT Broadband installed 2 months a go. I paid through Quidco and then my Quidco was denied when I checked for £130. During my order BT changed my order number which is why I think it wasn't tracked. I also have not received my mastercard reward card which was a signing up offer, if I log into BT rewards nothing is listed but I assumed when I placed the order these would automatically be delivered. I f somebody could sort this I would be very grateful as this was a big part of me choosing BT.
Welcome to this user forum. @Cdrew87
The reward card had to be claimed, it would not have been issues automatically.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry to hear that it wasn't paid out. As @Keith_Beddoe has mentioned the Rewards card is not automatically sent. As the order number has changed, it may need to be manually requested. I've sent you a private message detailing how you can reach my team for help.
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Try this link https://www.bt.com/manage/bt-reward-card/ it may not be too late.
"You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim. After 3 months your claim will expire and you will no longer be able to claim. (If your order was placed before the 1st JULY 2016, then the 6 month claim period still applies)."