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Cdrew87
Beginner
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Message 1 of 10

Haven't received quidco cashback or rewards card

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I had BT Broadband installed 2 months a go. I paid through Quidco and then my Quidco was denied when I checked for £130. During my order BT changed my order number which is why I think it wasn't tracked. I also have not received my mastercard reward card which was a signing up offer, if I log into BT rewards nothing is listed but I assumed when I placed the order these would automatically be delivered. I f somebody could sort this I would be very grateful as this was a big part of me choosing BT. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Haven't received quidco cashback or rewards card

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Welcome to this user forum. @Cdrew87 

The reward card had to be claimed, it would not have been issues automatically.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Cdrew87
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Message 3 of 10

Re: Haven't received quidco cashback or rewards card

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Thanks Keith
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Moderator
Moderator
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Message 4 of 10

Re: Haven't received quidco cashback or rewards card

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Hi @Cdrew87,

I am sorry to hear that it wasn't paid out. As @Keith_Beddoe has mentioned the Rewards card is not automatically sent. As the order number has changed, it may need to be manually requested. I've sent you a private message detailing how you can reach my team for help.

Thanks

DanielS

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: Haven't received quidco cashback or rewards card

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Try this link https://www.bt.com/manage/bt-reward-card/ it may not be too late.

"You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim. After 3 months your claim will expire and you will no longer be able to claim. (If your order was placed before the 1st JULY 2016, then the 6 month claim period still applies)."

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Cdrew87
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Message 6 of 10

Re: Haven't received quidco cashback or rewards card

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Thanks for trying Keith but there's nothing listed and the site just goes round in a circle of keep asking for log in details to send you back to the same page.
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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Haven't received quidco cashback or rewards card

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@Cdrew87 wrote:
Thanks for trying Keith but there's nothing listed and the site just goes round in a circle of keep asking for log in details to send you back to the same page.

Hopefully one of the mods can help. I assume you have sent your details to @DanielS 

Cdrew87
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Message 8 of 10

Re: Haven't received quidco cashback or rewards card

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Just to update this 2 months on I got my reward card but today had message from Quidco declining my cashback even though I was told over the phone I would get this, really disappointed with BT.

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Moderator
Moderator
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Message 9 of 10

Re: Haven't received quidco cashback or rewards card

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Hi @Cdrew87 

I have sent you a private message.

Can you reply when you get the chance please?

Cheers,

Robbie

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Moderator
Moderator
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Message 10 of 10

Re: Haven't received quidco cashback or rewards card

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Hi @Cdrew87 

Thanks for taking the time to chat with me again today.

I am really pleased that you have received the cash back now.  Sincere apologies for the time it took but the main thing is that you've got it now 😊

All the best,

Robbie

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