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jon1fair
Beginner
682 Views
Message 1 of 7

Hello, I am having great difficulty in trying to get my address on the open reach database. any help

I have been at this address 18 years and with BT all this time. All my neighbours addresses are listed but not mine. BT swnt me an invitation re Infinity when they installed the Green box a fiew months ago but when I called they could not find me my address still does not come up despite several contacts. Openreach wont talk to me. any help would be appreciated in resolving this

John

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
679 Views
Message 2 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

Are you currently a bt customer for phone? And broadband?


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jon1fair
Beginner
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Message 3 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

Hi yes phone and standard broadband

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

Can you enter your phone number and post results.  Remember delete number 

https://www.btwholesale.com/includes/adsl/adsl.htm



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jon1fair
Beginner
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Message 5 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

Hi it says last checked 17/5/17 which is out of date Green box installed December 17

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jon1fair
Beginner
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Message 6 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

The BT database has just not been updated correctly and my address has been omitted

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jon1fair
Beginner
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Message 7 of 7

Re: Hello, I am having great difficulty in trying to get my address on the open reach database. any

 

 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number  on Exchange PENISTONE is served by Cabinet 32

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

 

High

Low

High

Low

 

 

 

 

 

VDSL Range A (Clean)

25.1

16

1.3

0.8

12.5

Available

--

--

 

VDSL Range B (Impacted)

20.1

8.6

1.3

0.8

5.6

Available

--

--

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

 

 

 

FTTP on Demand

330

30

--

Available

--

--

 

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

 

WBC ADSL 2+

Up to 1

--

1 to 3.5

Available

--

--

 

ADSL Max

Up to 1

--

0.75 to 2.5

Available

--

--

 

WBC Fixed Rate

2

--

--

Available

--

--

 

Fixed Rate

1

--

--

Available

--

--

 

Other Offerings

 

 

 

Availability Date

 

 

 

VDSL Multicast

--

--

--

Available

--

--

 

ADSL Multicast

--

--

--

Available

--

--

 

Premise environment

Status

 

 

 

 

 

 

 

Bridge Tap

U

 

 

 

 

 

 

VRI

N

 

 

 

 

 

 

NTEFaceplate

N

 

 

 

 

 

 

Last Test Date

17-05-2017

 

 

 

 

 

 

 

 

 

 

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