Help cancel my mums account

[Allistar]

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I need to close my mum's account. She's gone into a care home. Help please?

[gg30340]

You will need to call BT Billing 0330.1234.150.

[Chris__S]

Hi @Allistar 

Just to add to @gg30340 , we have a web page that provides more information about leaving us.

To access the page, just click our Thinking of leaving BT? link.

Chris S