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ntdown
Aspiring Contributor
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Message 1 of 31

Help getting gold address

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trying to place an order in new build apartments, but my address is only a silver address, only apartment that is gold and can get broadband is number 5

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Keith_Beddoe
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Message 2 of 31

Re: Help getting gold address

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@ntdown wrote:

trying to place an order in new build apartments, but my address is only a silver address, only apartment that is gold and can get broadband is number 5


Who are you trying to place an order with?

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ntdown
Aspiring Contributor
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Message 3 of 31

Re: Help getting gold address

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ive tried bt, sky and ee none can help 

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Keith_Beddoe
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Message 4 of 31

Re: Help getting gold address

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@ntdown wrote:

ive tried bt, sky and ee none can help 


This is a BT Retail forum, and can only help if you are placing an order for a phone line with BT Retail.

If you are looking for a broadband connection, that can only be provided once you have a working phone line, that will cause the Openreach database to be updated.

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ntdown
Aspiring Contributor
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Message 5 of 31

Re: Help getting gold address

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im trying to with bt but getting nowhere 

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Keith_Beddoe
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Message 6 of 31

Re: Help getting gold address

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@ntdown wrote:

im trying to with bt but getting nowhere 


Have you tried to place an order for a phone line with BT Retail?

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ntdown
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Message 7 of 31

Re: Help getting gold address

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i said line and broadband but couldnt do either

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Keith_Beddoe
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Message 8 of 31

Re: Help getting gold address

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@ntdown wrote:

i said line and broadband but couldnt do either


You will need to get a phone line first. If you want to proceed with a BT Retail order, I will ask a BT moderator to assist, as its likely there is no physical route yet, and Openreach will not provide one without an order from a service provider.

Is that what you want me to do?

 

 

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ntdown
Aspiring Contributor
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Message 9 of 31

Re: Help getting gold address

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yes please

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Keith_Beddoe
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Message 10 of 31

Re: Help getting gold address

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

You should get a reply from them tomorrow mornning after 8am.

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