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ntdown
Aspiring Contributor
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Message 11 of 31

Re: Help getting gold address

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pefrect thanks for your help

 

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JohnC2
Moderator
Moderator
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Message 12 of 31

Re: Help getting gold address

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Hi @ntdown you cannot get an order placed for line and broadband as Keith says the routing is not in place. The best way to get connected is to get the line connected first and once connected you can order broadband. We will be happy to help you with this if you send us over your details. Please click on my profile and select the contact the mods option.

Cheers
John 

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ntdown
Aspiring Contributor
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Message 13 of 31

Re: Help getting gold address

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Thanks! Sent the form
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JohnC2
Moderator
Moderator
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Message 14 of 31

Re: Help getting gold address

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Hi @ntdown Thanks for taking my call earlier. Just to confirm that the order to get the phone line connected has been placed with an appointment for 19th November between 8am and 1pm. Once connected the routing will be updated in a few days and I'll check re the broadband availability for you.

Cheers
John

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ntdown
Aspiring Contributor
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Message 15 of 31

Re: Help getting gold address

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Thanks for your help! Speak soon once line is done.

Thanks
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JohnC2
Moderator
Moderator
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Message 16 of 31

Re: Help getting gold address

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Hi @ntdown Thanks for taking my call earlier. Just to confirm the line is connected but we are waiting for the routing records to be updated to order broadband. As discussed when it is available you can place your order online to get the best deals.

The Broadband Checker is currently showing only 1Mb download available. When the records are updated this will change. 

 Cheers
John

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ntdown
Aspiring Contributor
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Message 17 of 31

Re: Help getting gold address

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Thanks for that! Hopefully get sorted soon
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ntdown
Aspiring Contributor
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Message 18 of 31

Re: Help getting gold address

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Hi john, just checked online and it’s still saying NO RESULTS FOUND when I search for the address

Thanks
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 19 of 31

Re: Help getting gold address

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@ntdown Is your phone line now working?

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ntdown
Aspiring Contributor
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Message 20 of 31

Re: Help getting gold address

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Yeah it’s been in nearly two weeks now
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