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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 21 of 31

Re: Help getting gold address

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@ntdown wrote:
Yeah it’s been in nearly two weeks now

Have you put your phone number into the checker?

Broadband availability checker


Please remember to edit out your phone number before you post the results.


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ntdown
Aspiring Contributor
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Message 22 of 31

Re: Help getting gold address

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yeah
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 23 of 31

Re: Help getting gold address

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@ntdown wrote:
yeah

And its shows there is no broadband available? That would be unusual.

I will ask for an update.

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StuartH
Moderator
Moderator
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Message 24 of 31

Re: Help getting gold address

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Hi @ntdown 

Have you tried checking to see if available using your telephone number rather than the address?

Worth trying again as we looked and it's showing as available with approximately 17mb. If you're still having problems John can help get an order placed for you tomorrow. 

Thanks

Stuart

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 25 of 31

Re: Help getting gold address

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Can you please post a screenshot of what you can see on that availability screen?

@StuartH has just said its showing as available, so I am not sure where you are looking?

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ntdown
Aspiring Contributor
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Message 26 of 31

Re: Help getting gold address

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I’ve rang up and placed the order not sure why it wasn’t working online for me!
Thanks your for help

Cheers
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 27 of 31

Re: Help getting gold address

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@ntdown wrote:
I’ve rang up and placed the order not sure why it wasn’t working online for me!
Thanks your for help

Cheers

Placing over the phone, does not normally qualify for any of the BT offers, if that matters to you.

Which BT home hub were you offered?

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ntdown
Aspiring Contributor
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Message 28 of 31

Re: Help getting gold address

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Email says home hub 4
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 29 of 31

Re: Help getting gold address

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@ntdown wrote:
Email says home hub 4

That`s fine for ADSL, and there have been no adverse reports about it.

If you have any issues, then this forum is the place to visit first.

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JohnC2
Moderator
Moderator
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Message 30 of 31

Re: Help getting gold address

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Hi @ntdown I called earlier and left a brief message sorry I missed you.

I have credited the connection charge raised for connecting the line on it's own. Thanks for your patience and glad you have now managed to get the broadband ordered.

Cheers
John 

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