cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
milgo
Aspiring Contributor
275 Views
Message 1 of 4

Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi,

 

Would anyone be in a position to help me with changing my BT ID email address, please?

I have attempted this many times, always with the same result.

On receipt of the email from BT asking me to click here to confirm the change of address I receive the following message after being redirected to the My BT website...

 

...

Sorry there was a problem saving your changes.

0 Ratings
Reply
3 REPLIES 3
RobbieMac
Moderator
Moderator
234 Views
Message 2 of 4

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi @milgo 

Welcome to the Community and thanks for your post!

Sorry for the problems changing the email address currently associated to your BTID.  Have you managed to get this sorted since you posted?  If you're still having problems post back and we can give you a hand from here.

Cheers,

Robbie

0 Ratings
Reply
milgo
Aspiring Contributor
218 Views
Message 3 of 4

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi Robbie,

 

Unfortunately still not been able to change the email address so any help would be much appreciated.

0 Ratings
Reply
StuartH
Moderator
Moderator
202 Views
Message 4 of 4

Re: Help needed changing BT ID email address please - Sorry there was a problem saving your changes!

Hi Milgo

Thanks for posting back.

I have sent you a private message, if you can reply we can take it from there.

Cheers

Stuart

0 Ratings
Reply