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Newbie
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Message 1 of 4

Help with cancellation!

Hi! I need some help with the cancellation of my fibre broadband. I can't seem to get to the billing team at all and have called for more than 2 hours straight. I managed to get through to another team where they have already quoted me on how much I will have to pay for cancellation. However, there is no use if I can't get through to the billing team and there does not seem to be a way to cancel online.

 

Please help!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Help with cancellation!

Unfortunately at present only way to cancel is by phone so you just need to persevere.  I think really busy with customers trying to cancel BT Sport



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Newbie
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Message 3 of 4

Re: Help with cancellation!

I do need to cancel extremely urgently(today), is there any way to do so? 

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Help with cancellation!

As I said only way is by phone.  You just need to keep trying



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