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gg30340
Distinguished Sage
Distinguished Sage
327 Views
Message 11 of 15

Re: Help with getting a broadband connection


@pippincp wrote:

BT have 2 tiers of Infinity none of which come with any data cap at all. They are both unlimited data.


There is now a 30Gb data capped  Infinity package. It is called "Infinity"

The other Infinity packages are "Unlimited Infinity" and "Unlimited Infinity 2"

https://www.productsandservices.bt.com/broadband/deals/

It would seem that the name changes are catching a few people out when they order.

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pippincp
Sage
309 Views
Message 12 of 15

Re: Help with getting a broadband connection

Well it certainly caught me out!Smiley Happy

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Leehebrides
Contributor
307 Views
Message 13 of 15

Re: Help with getting a broadband connection

Yes I had to. Ring back and double check and then check again on my order page, unlimited thank goodnesss

 

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conrad
Recognised Expert
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Message 14 of 15

Re: Help with getting a broadband connection

What happened is that the 30GB package when it first came out was actually marketed as Infinity 1 with the old one being relabelled Unlimited Infinity. This has now been changed fortunately.

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Leehebrides
Contributor
286 Views
Message 15 of 15

Re: Help with getting a broadband connection

Well I was booked in for a 1 till 6pm slot for activation today. 

So telephone call at 9.15 from openreach I will be there in 10 mins,  9.45 am I on on line with the full speed I purchased.

Engineer came in checked all the speeds and that was that all done and dusted.

I have had my complaints on here and I have read lots , but on this first impression I am very happy to have had a good service from openreach and BT .

So hats off they can get things done when need be, thank you BT and OR.

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