Help with incorrect billing

[jam2000]

I contacted BT last month to raise a complaint and yet again I check my latest bill and its still not been resolved. Why is it so hard to sort out a simple problem??? 

[JohnC2]

Hi @jam2000  sorry that your bill is showing incorrect charges and you have been unable to get this resolved last move. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

[JohnC2]

Hi @jam2000  thanks for taking my call earlier and just to confirm that the duplicate billing charge error has now been fixed. You will be automatically refunded for the charges raised in error on your next bill.

Cheers
John