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petertaylor8
Aspiring Contributor
281 Views
Message 11 of 17

Re: Help with switching to BT

Fingers crossed. Thanks anyway, it's good to hear from someone.

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Matt-S
Moderator-Retired
262 Views
Message 12 of 17

Re: Help with switching to BT

Hi petertaylor8,

Welcome to the Community and thanks for taking the time to post.

I'm really sorry to hear about all the problems your Dad is experiencing when trying to move over to BT.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can look into this for you.

Thanks

Matt

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Matt-S
Moderator-Retired
218 Views
Message 13 of 17

Re: Help with switching to BT

Hi @petertaylor8,

Just a quick update on this case, we managed to get the phone line connected last week and we are hoping for the broadband to get connected tomorrow.

Thanks

Matt

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petertaylor8
Aspiring Contributor
204 Views
Message 14 of 17

Re: Help with switching to BT

Thanks @Matt-S 

That's great news. I've had an email from BT to say broadband and TV won't be connected until 23rd January. Hopefully you have more of an idea than them.

Best regards and have a merry Christmas.

Peter

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petertaylor8
Aspiring Contributor
174 Views
Message 15 of 17

Re: Help with switching to BT

Hi @Matt-S 

Happy Christmas.

The broadband doesn't seem to be connected. Nevermind, thanks for trying.

 

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DanielS
Moderator
Moderator
151 Views
Message 16 of 17

Re: Help with switching to BT

Hi @petertaylor8,

I am so sorry that it isn't working yet.

@Matt-S did everything he could to get it on asap for you. However, our suppliers told us they had an issue with their systems and they weren't able to get the engineer out.

I really am sorry that this has happened. Matt has complained and has an escalation chain open with them to try and get this sorted for you.

Hopefully they will reply to us soon.

Thanks

DanielS

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petertaylor8
Aspiring Contributor
136 Views
Message 17 of 17

Re: Help with switching to BT

Thanks for the update @DanielS 

I really appreciate your efforts on getting this sorted and that these difficulties can sometimes occur.