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11Roo11
Beginner
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Message 1 of 4

Historical BT Debt

Hi,

 

I have an outstanding payment on my credit file of £60 from several years ago. I have tried to call to get it cleared, however, BT cannot access without my historical account number, which I do not know.

 

Please can someone help me find the account number or clear the account?

 

Many thanks

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Historical BT Debt

Hi @11Roo11, welcome to the forum and sorry you could not get any help with this when you called. Have a look at BT Credit File and there is a section on how to query your credit file. You will need to get in touch with the relevant credit reference agency and raise a query.

cheers

John

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allanraymond
Expert
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Message 3 of 4

Re: Historical BT Debt

JohnC2 On the BT Credit File page is this heading "If you're declined credit becuase of late payments or defaults". Can't find a web master link on where to report the spelling of "becuase". Is this possible you could chase up?
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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Historical BT Debt

Hi, @allanraymond thanks for highlighting this, I've reported the error. 

Cheers

Neil

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