I think you normally have to give 30 days notice for a move, which is possibly why you were disconnected right away.
If your move is delayed, then BT can alter the provisioning date.
It takes about two weeks from the date of an order, to provide phone and broadband services, so plenty of notice is needed.
If its a new build, it can take much longer that that.
I assume that this is a residential account, and not a business account, as its a bit confusing when you say you will be losing money?
Welcome and thanks for posting!
Sorry that the services at your current address were disconnected earlier than you requested. This shouldn't have happened.
Send over your details and I'll see what can be done. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|