I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
Sorry that your order has been cancelled. I can understand how you must feel being told this. We can pick this up from here and find out what's happening with the order.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages