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ashley1995
Beginner
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Message 1 of 8

Home improvement gharge

Morning all, just been charged £129 home improvement service. Engineer visited on 6th Sep because of a fault on my phone, said faults were outside and had to get line changed over to the exchange. Then he found a fault on i think the dpo box by our main entrance to the block. I asked will i incur any charges answer no!. He was then working at my master socket, i asked again will i incur a charge answer no. He was then running a new piece of wire from front door to master socket, i asked is it faulty answer no just a bit of noise on that piece of line, will i be charged answer no. By the way he arrived at 0810 and it was now about 1130. Said he had about 3 faults outside and that's what had taken so long, i asked any faults inside and will i incur any charges answer no!. So why have I been charged, hope you kind folks can give me some advice on how i can deal with this.

 

Ps. I think he finally finished about 1245

 

Many thanks

 

ashley.

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Home improvement gharge

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ashley1995
Beginner
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Message 3 of 8

Re: Home improvement gharge

Hi Kieth, thanks for the reply, I can see what you're saying by that link you sent me but the engineer said it was not a fault just noise on the line and that faults were outside. So I take it this is a scam by BT and the engineer lied. 

 

Ashley

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Home improvement gharge

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

 

modpicture.jpg

 

 

 

This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it

 

 

 

Image2.jpg

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ashley1995
Beginner
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Message 5 of 8

Re: Home improvement gharge

Hi Keith, thank you very much for your help and I will wait for the reply.

 

ashley.

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Home improvement gharge

The moderators can look at the Field Technicians report, and see what was done, and whether the charge was justified. You will need to wait a while, but they do take personal ownership.

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Moderator
Moderator
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Message 7 of 8

Re: Home improvement gharge

Hi Ashley1995,

 

I can take a look at the engineers notes on the fault report. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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ashley1995
Beginner
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Message 8 of 8

Re: Home improvement gharge

Hi PaddyB, many thanks for the reply and I have sent you my details.

 

Ashley

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