Home move My messy situation - BT can do better

[madabala]

Here is my situation. I had a account on my wife's profile name but account is on my name. We have moved the house where BT cant provide the same speed on Broadband. SO created a new account on my name in the new house . However they are still charging for my old house since they cancelled the house move request. Now we are paying double with the much less speed in the new house.  Been going form call after call to get this fixed.. however cant find an end .

[Keith_Beddoe]

@madabala 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Did you use the correct BT Home Move process, as the team there would have dealt with it? 

https://www.bt.com/exp/moving-home

You should not have created a new account, but simply transferred the service to the new house. As it is, you are now paying BT for two separate services.