Solved! Go to Solution.
Welcome to the forum and thanks for your post!
I'm sorry for the delay connecting your broadband service at your new address. I appreciate that a month is a long time to wait for your services to be moved over.
Have a word with our >>Order Live Chat Team<< to see if they can provide an update as to what is happening with your order.
Keep me posted how you get on chatting with them.
To summarise this catastrophically awful home move:
The @BTcare twitter have been most unhelpful and cannot provide me any contact information for the 'team' in charge of my account as they are offline - MUCH LIKE MY SERVICES. This 'team' were supposed to call me Sunday, which turned into Monday, Tuesday and now I'm due a call tomorrow. I have no confidence this call will materliase.
I have logged complaints with Ofcom refs 00****/*** refer.
What do I need to do to get my original services working and compensation for this dreadful service?
I removed your references numbers from your post as this is a public forum. I'm sorry things have gone wrong with your order. If you send me in your details, I'll be able to take a look at the details of your complaint. Please can you send me in your details using the "Contact the Mods" link found in my profile?