Is this a new build house, and is the phone line working yet?
Its Openreach that provide the network, so changing provider would only delay the process, as all existing orders would have to be cancelled, before anothe provider could place an order.
Its not unusual for new provisions to take 10-14 days. If its a new build, it can take months.
I am sorry to hear that there has been a delay getting your services up and running. We can look into everything for you and do our best to help. click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
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