g. My Buisness relies on broadband and university course work. Due this week.
Please help or at least give me a number for a uk call centre or local help centre.
Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Also, I find it really frustrating bt managed to cut fibre very quickly from my old property and advise the new occupier he can't have fibre in the house. He's very angry too as that's one reason he bought the property!
Once a fibre connection is ceased, it goes to the next person on the waiting list, who could be a customer of any ISP.
Usually cabinets are already full, so there is a long waiting list.
You may also be on a waiting list.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thank you Keith, seems bt are very difficult to get hold of, you don't have a uk contact number for them ?
I have asked a forum moderator to assist, they may give you a link to the UK orders team, but I am not sure they work at weekends.
Its possible that at the time you placed your order, and it was passed to Openreach, any spare capacity was used up.
Have you tries looking here?
In order to find out what services and speed range you should be getting, please enter your phone number into this form. It may tell you the capacity of the cabinet.
Broadband availability checker
Please remember to edit out your phone number before you post the results.