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andyxm715
Aspiring Contributor
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Message 1 of 6

How can I remove an old / closed account from MyBT / MyBT ID

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Hi,

I have had to close my account when I moved house because I was going from FTTC to FTTP and the easy option was to open a new account as a new customer and to close my old account, but everytime time I logon to MyBT it defaults to my old closed account, is it possible to get this removed ?

Regards

Andy

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: How can I remove an old / closed account from MyBT / MyBT ID

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Call BT 0800.800.150 Billing, and they should be able to do that for you.

andyxm715
Aspiring Contributor
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Message 3 of 6

Re: How can I remove an old / closed account from MyBT / MyBT ID

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I did that, they said my account was closed, which it is... but its still showing on MyBT.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: How can I remove an old / closed account from MyBT / MyBT ID

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They should be able to remove it from showing in your MyBT.

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RobbieMac
Moderator
Moderator
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Message 5 of 6

Re: How can I remove an old / closed account from MyBT / MyBT ID

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Hi @andyxm715 

Thanks for your posts and welcome back!

Sorry for the difficulty removing the closed account from your BT ID.  Can you please try speaking with my colleague again in the helpdesk?  Ask them to remove the old account from your BT ID.

Keep me posted how you get on.  The helpdesk number is 0800 800 150.

Any problems, we'll pick up and remove it for you from here.

Thanks,

Robbie

andyxm715
Aspiring Contributor
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Message 6 of 6

Re: How can I remove an old / closed account from MyBT / MyBT ID

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@RobbieMac @gg30340 

Many Thanks for your help, got it sorted. 

@RobbieMac  Thanks... its been a while.