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Endless21
Newbie
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Message 1 of 2

How difficult is it to remove HD extra!!

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This has been going on for months now and after each phone call I'm assured that's it fixed now!! I have been refunded 3 payments and then charged in the same bill, this months bill I was charged again and no refund as promised even after an escalated complaint and a definite " That's it removed this time."

 

Just off the phone once again and a promise of the offline team will sort this for sure.....do I have any confidence that this is indeed going to be sorted....sadly nope!!

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Moderator
Moderator
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Message 2 of 2

Re: How difficult is it to remove HD extra!!

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Hi @Endless21 Sorry that you are having so much difficulty cancelling the HD service.

 

We will be happy to help you get this fixed if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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