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Aspiring Contributor
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Message 1 of 20

How do I arrange for a call back from someone in the UK?

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I have been having serious issues with my BT Infinity and have not been able to receive inbound calls since it was installed. There also seems to be something wrong with our broadband but no one seems to know how to deal with it as there's obviously something wrong with the phone line too. I need to speak to someone in the UK who can actually understand what I'm talking about when it is not on their script, won't pass me from one department to another and cares about the service they offer.

 

I have spent over 3 hours on the phone to BT in the last 3 weeks and am no closer to having my issues solved.

 

Please, please help me!

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Distinguished Sage
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Message 2 of 20

Re: How do I arrange for a call back from someone in the UK?

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you need to phone 151 and report a phone line fault not a broadband fault once the phone fault is cleared broadband will improve soon after
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Aspiring Contributor
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Message 3 of 20

Re: How do I arrange for a call back from someone in the UK?

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I've already done that but the phone line issue seems like it will never get fixed and i need to speak to somebody about the combined issues without being passed from pillar to post and no one accepting responsibility.

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Distinguished Sage
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Message 4 of 20

Re: How do I arrange for a call back from someone in the UK?

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until your phone line problem is resolved your broadband problems will continue it is the phone line that is causing the broadband problem
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Aspiring Contributor
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Message 5 of 20

Re: How do I arrange for a call back from someone in the UK?

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That's what I've been told. I'm not getting anywhere with my phone line issue being sorted though.
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Distinguished Sage
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Message 6 of 20

Re: How do I arrange for a call back from someone in the UK?

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What is your phone problem ?
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Aspiring Contributor
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Message 7 of 20

Re: How do I arrange for a call back from someone in the UK?

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I'm unable to receive inbound calls but no one seems to know why. I was told by both engineers who visited that it was due to the porting process not having been done correctly when my number was taken from Virgin but that doesn't seem to have solved anything and the call centre staff I've spoken to so far (at least half a dozen of them) have been less than useless.
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Distinguished Sage
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Message 8 of 20

Re: How do I arrange for a call back from someone in the UK?

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I will ask the Forum Moderators to help you they are a small UK based team of BT specialists
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Moderator
Moderator
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Message 9 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi tomstephensmith,

 

I am sorry to hear about the problems you've had in getting your fault resolved. If you are unable to receive incoming calls, then I think what the engineers have said is correct and it could be an issue with porting process.

 

I'll be able to take a look at this for you. Send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 10 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi Paddy,

I've sent you a PM.

Cheers,
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