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Distinguished Sage
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Message 11 of 20

Re: How do I arrange for a call back from someone in the UK?

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You need to use the mods contact link they cannot help if you send a PM  

 

Their link looks like this

 

mod contact.JPG

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Aspiring Contributor
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Message 12 of 20

Re: How do I arrange for a call back from someone in the UK?

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Yeah, he replied to my PM asking me to do that. Not heard anything yet
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Distinguished Sage
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Message 13 of 20

Re: How do I arrange for a call back from someone in the UK?

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The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.

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Aspiring Contributor
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Message 14 of 20

Re: How do I arrange for a call back from someone in the UK?

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Ok cheers
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Moderator
Moderator
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Message 15 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi tomstephensmith,

 

Thank you for taking my call today. It does look like something has gone wrong with the number port part of the order. This has been sent to the Number Port Team for investigation. DavidM will follow up with you on Monday as soon as he gets an update.

 

Thanks

 

PaddyB

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Moderator
Moderator
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Message 16 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi @tomstephensmith,

 

I'm glad I was able to get this all sorted for you. It turned out the number port was causing problems in the background but once that was sorted the throughput was easy to resolve. Post back if you have any further problems.

 

Cheers

 

David

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Aspiring Contributor
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Message 17 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi David,

 

Thank you for your help. I haven’t noticed any drops in the last week so, hopefully, that’s it fixed now.

 

Whilst you have been a great help and a credit to the BT, I’m still not happy with the service I initially received and wanted to check that I still have an outstanding complaint open which will be dealt with now the technical issue has been resolved?

 

Regards,

 

Tom

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Moderator
Moderator
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Message 18 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi @tomstephensmith sorry that you are still unhappy David will be in the office tomorrow. If you drop him a reply to his email he be in touch with you then.

 

Cheers

John

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Aspiring Contributor
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Message 19 of 20

Re: How do I arrange for a call back from someone in the UK?

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Hi,

 

I tried replying to his email but i get an auto response saying that the mailbox isn't monitored.

 

Regards,

 

Tom

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Moderator
Moderator
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Message 20 of 20

Re: How do I arrange for a call back from someone in the UK?

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Sorry about that @tomstephensmith. You should be able to reply now.

 

Cheers

 

David

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