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HelpMe1
Beginner
552 Views
Message 1 of 9

How do I contact customer services / billing etc ?

Please could someone send me an email address or a private message link - as that seems to be the BT way to do it - ASAP as I do not want to public post .

Thanks

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8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
550 Views
Message 2 of 9

Re: How do I contact customer services / billing etc ?

There is neither an email address or a private message link to contact BT. You need to phone BT 0800.800.150 and ask for billing.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: How do I contact customer services / billing etc ?

@HelpMe1 

If it relates to a problem paying a bill, then BT are not disconnecting anyone at the moment, until June.

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HelpMe1
Beginner
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Message 4 of 9

Re: How do I contact customer services / billing etc ?

Hi Keith

Thank you for the simplest answer.

Yes, it relates to billing but it is far more complex and long term than the obvious - CoVID-19.

If you are a BT employee please could you either send me your email address or a link to a private message?

If Keith is not a BT employee please could BT staff send me an email address or link to a private message as this involves info covered by GDPR.

Thanks again

HelpMe

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: How do I contact customer services / billing etc ?

this is a customer help customer community forum and your post do not go to BT

there is no email or private message link as previously advised   phone CS on 150



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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: How do I contact customer services / billing etc ?

@HelpMe1 

I am not an employee, and the only way to contact BT for urgent issues, is by phone.

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HelpMe1
Beginner
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Message 7 of 9

Re: How do I contact customer services / billing etc ?

Hi Keith

Thanks for confirming.

Oh well - they have advised against calling but I think I will need to. (Was just trying to be a good citizen).

Cheers

Help

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HelpMe1
Beginner
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Message 8 of 9

Re: How do I contact customer services / billing etc ?

Hi Jolly

What is the rest of the number as I presume 150 is from a BT phone, which I don't have (CS call is on behalf of someone else who is unable to converse)? 

Thanks

Help

 

 

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HelpMe1
Beginner
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Message 9 of 9

Re: How do I contact customer services / billing etc ?

Hi gg

Thanks for your help.

(Sorted Jolly not need to send me the number)

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