How do I contact the Colleague Products team?

[philwhittaker]

I have been trying for some time to revert my employee / consultant broadband to standard residential contract. The last email said :-

If you are an ex-employee or have gifted employee services on your account and cannot see our internal webpages please check the link below https://bit.ly/colorder

But the link just fails. to  "This form doesn't exist"

Any help ?

[DanielS]

Hey @philwhittaker,

Thanks for taking the time to join our Community and reach out to us.

Our Value team or Customer Services should be able to help you change your plan if you call in. However, if you're happy to wait a few working days, my team could sort all of this for you. I'd prefer it if we helped you with this. I'll send you a private message with some details that we need before we can pick this up for you.

Thank you

DanielS

[PST11]

So, I've left BT after just 7 weeks, I had taken BT broadband at £23. Received notification that the discount is being removed which is fine, however, it is with immediate effect  which leaves me with a £64 bill next month. I have ordered a service with another provider which takes around 2 weeks to switch. Do think BT should provide a 14 day window for ex employees to make arrangements to figure out what to do. I'm looking for an email address for the colleague discount team to provide this feedback. Thanks 

[WILSONMGP]

Hello please can somebody from the team please contact me to arrange for the same - issue to be resolved.  My wife left Openreach in March 2025 this year but my BT Broadband account continues to reflect Employee Benefit flag so the regular BT Service teams are unable to change my BT Broadband product to an equivalent paid service, or migrate to the equivalent EE service.  Please can one of the admin support team DM me for account & further detail.  
Many Thanks!

[imjolly · Accepted solution]

@WILSONMGP 

the forum mods no longer have account access as previous post so you need to contact CS 03301234150 or you can try message now at billing and see if they can help you    https://www.bt.com/help/contact-bt/account-and-billing/broadband