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Retrovertigo
Aspiring Expert
371 Views
Message 1 of 9

How do I find the 300 meg BB option on BT's website?

 Firstly, I want to say that the website as a whole, is a mess. If I start trying to look at the available broadband packages, even if I say I am a new customer, it starts looking at my information somehow (when I'm not signed into the site) and starts just giving me specific "special offers"

 I'll be damned if I can just see a list of all the packages on there. I received an email, and also an actually letter saying that 300meg is now available in my area. But try as I may, I can't get it to show up on the BT website.

 If It would just let me see all options, instead of trying to anticipate what I want, and showing me a targetted number of options, I'd be a happy bunny. Thanks

edit: actually it looks like an offer they had for half price BT sport with some BB packages has ended, so I won't be upgrading for now anyway 😕

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8 REPLIES 8
Gary70
Aspiring Contributor
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Message 2 of 9

Re: How do I find the 300 meg BB option on BT's website?

Hi Retrovertigo,

Ultrafast is the service you want. https://www.bt.com/broadband/ultrafast/

Ring sales get them to do a 'tech check' and see what speeds you can get on the service.

It comes in two flavours FTTH (Fibre to the Home) and G.fast (Fibre to the Cabinet). Sales will tell you what's available.

Cheers

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Distinguished Sage
Distinguished Sage
328 Views
Message 3 of 9

Re: How do I find the 300 meg BB option on BT's website?

What does the checker show for your line? https://www.dslchecker.bt.com/

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Retrovertigo
Aspiring Expert
309 Views
Message 4 of 9

Re: How do I find the 300 meg BB option on BT's website?

That checker shows a threshold of 330 meg...if I'm reading it correctly. 

That ties in with the mail I received. But on the BT website, it keeps picking up my postcode and offering me select upgrades. 

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: How do I find the 300 meg BB option on BT's website?

can you post the results please

 



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conrad
Recognised Expert
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Message 6 of 9

Re: How do I find the 300 meg BB option on BT's website?

There is a problem with the site as for the last few weeks the G.Fast 300Mbps product is not shown whereas the FTTP one is.

This link , on a slightly different topic ,has a couple of posts about it messages 4 and 5    https://community.bt.com/t5/BT-Fibre-broadband/Gfast-Amber-availability/td-p/1922889

 

 

Retrovertigo
Aspiring Expert
260 Views
Message 7 of 9

Re: How do I find the 300 meg BB option on BT's website?

Here are the results of the checker, just to be sure I am reading it correctly. I'm < 10m away from the street cabinet

2019-02-22 (1).pngresults

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Retrovertigo
Aspiring Expert
215 Views
Message 8 of 9

Re: How do I find the 300 meg BB option on BT's website?

Anybody? I'm right aren't I? I should be able to get 300meg so it should be listed as an option on the website.

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Distinguished Sage
Distinguished Sage
194 Views
Message 9 of 9

Re: How do I find the 300 meg BB option on BT's website?

yes looks available  phone 08005874787 and they should be able to confirm and order



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