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nickigray00
Newbie
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Message 1 of 3

How do I get BT to LISTEN & RESPOND to my genuine complaint?

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I set up a new company with a new phone line in November with the sole aim of redirecting it to another manned line.  The setting up was oh so easy - nothing too difficult for the sales man on the line.  It was agreed a standard line, with add on redirection and only charges when redirected to mobile.  

First month I spent loads of calls and loads of time hassling them to set up the redirection facility.

Then I received a bill with charges for 32 redirected calls - I got about two and both to a landline.  

I called again and again and was told eventually that I was in the system and they would get back to me within two weeks.

Then nothing but a nasty call telling me to pay my bill or I would be cut off.

I paid the bill and just ignored the problem hoping it would go away!  I just did not have either the time or the energy to face it all.

The next bill has just arrived - same problem 38 redirected calls - far too many - all charged.

I am so STRESSED about this.  It is a new company and I cannot afford either the time or the cost.

Is there anyone at BT that I can speak to who will be able to help me rather than just push me from pillar to post?

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2 REPLIES 2
Distinguished Sage
241 Views
Message 2 of 3

Re: How do I get BT to LISTEN & RESPOND to my genuine complaint?

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As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Distinguished Sage
Distinguished Sage
241 Views
Message 3 of 3

Re: How do I get BT to LISTEN & RESPOND to my genuine complaint?

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with a new company you presumably are a business user and should post here  https://business.forums.bt.com/   as this is a residential forum



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