Been on the phone today regarding my Home Move saga, in April! Moving my phone and broadband has been the only issue moving home...
Told I would have to raise a complaint regarding my contract, so I said I would like to.
Told would get this authorised by their supervisor.
How do I know it has ben raised? Expected an email to follow shortly but nohing yet. Should I be expecting one?
Never complained to BT before was expecting it all to be clear and straightforward.
Suggest you phone 0800 800 150 & ask for a manager to contact you.
If you push them they will arrange a call back to lodge your complaint & they will give a time slot when you will get the call.
They will also give you a reference number for you to quote if the call does not come.
Hope this helps