cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
douglasf
Newbie
159 Views
Message 1 of 3

How do I know if I have raised a complaint?

Been on the phone today regarding my Home Move saga, in April!  Moving my phone and broadband has been the only issue moving home...

 

Told I would have to raise a complaint regarding my contract, so I said I would like to.

Told would get this authorised by their supervisor.

 

How do I know it has ben raised?  Expected an email to follow shortly but nohing yet.  Should I be expecting one?

Never complained to BT before was expecting it all to be clear and straightforward.

 

Douglas

Tags (1)
0 Ratings
Reply
2 REPLIES 2
Johnoo
Expert
153 Views
Message 2 of 3

Re: How do I know if I have raised a complaint?

Suggest you phone 0800 800 150 & ask for a manager to contact you.

If you push them they will arrange a call back to lodge your complaint & they will give a time slot when you will get the call.

They will also give you a reference number for you to quote if the call does not come.

Hope this helps

 

0 Ratings
Reply
douglasf
Newbie
146 Views
Message 3 of 3

Re: How do I know if I have raised a complaint?

Thanks, will phone yet again.
0 Ratings
Reply