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Newbie
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Message 1 of 3

How do i contact BT when I don't have a landline number yet?

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Hi all,
Apologies if this is in the wrong area.

I've just moved into a new house and I'm new to BT.  Currently awaiting activation on my order to get connected.

While I waited I've been logging on to the website to track it's progress.  There were some issues on the activation date so I wasn' connected. It's been over 48 hours now and not heard anything.

Meanwhile I have an alert asking for me to contact BT to confirm some details. When I phone up I'm asked for my BT number. I've  tried my order number and account number but they don' appear to work. I don' have a landline number yet as I'm new and not connected.

So now I'm at a loss other than waiting patiently. Any thoughts or ideas would be greatly appreciated! 

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Expert
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Message 2 of 3

Re: How do i contact BT when I don't have a landline number yet?

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Just put any random numbers in, you'll still connect to an advisor.

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Newbie
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Message 3 of 3

Re: How do i contact BT when I don't have a landline number yet?

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Brilliant! Thanks for the tip worked like a dream!!

Appreciate the help 

 

Cheers

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