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Trish3
Newbie
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Message 1 of 3

How do you find out when the change over date to BT is

Hi, We are changing to BT.  I am not sure when our change over date is.  I have tried ringing but cannot get through.  Whatever I say to the automated voice it does not understand me.  Is there a special telephone number I can ring.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: How do you find out when the change over date to BT is

Welcome to this user forum.

Have you created a MyBT ID yet, if so you can log in to that to see the progress of your order?

If you provided a mobile number, then you should be receiving text updates.

What did it say on your email confirmation?

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Trish3
Newbie
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Message 3 of 3

Re: How do you find out when the change over date to BT is

Thank you.

I have tried to create my BT ID .  I got to the end of all the questions and at the end it gave an error message. So could  not submit.  Will try later

I have the email from BT and opened the CONTACT BT link.  There doesn't seem to be anything for someone in my position - who is not an actual BT customer.

I rang the freephone 0800 400456 number but the automated voice does not seem to understand what I mean.

I never had this problem with my old provider.  A person answered the phone.

Thank you for your help.  I will try again later

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