cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
272 Views
Message 1 of 6

How does Auto Compensation work, when will mine get applied?

Go to solution

My service activation has been delayed and I had an auto compensation/credit of £100 applied to my account.

So I got my 1st bill and I was fully charged for the service and there is no credit/compensation visible anywhere in my bills or on my account?

When will I get this? How does this work?

0 Ratings
Reply
5 REPLIES 5
Highlighted
Expert
264 Views
Message 2 of 6

Re: How does Auto Compensation work, when will mine get applied?

Go to solution

The details can be found Here which states :

How will you pay me the compensation?

  • We'll add it as a credit to the next bill we send you after the missed appointment, activation of service, or fixing of the total loss of service fault
  • You won't be able to see the amount on the My BT App or BT.com until your bill's been generated

 

So you should see it on your next BT bill as a credit.

0 Ratings
Reply
Highlighted
Newbie
255 Views
Message 3 of 6

Re: How does Auto Compensation work, when will mine get applied?

Go to solution
Which didn't happen, I got my bill, it's not there.
0 Ratings
Reply
Highlighted
Moderator
Moderator
246 Views
Message 4 of 6

Re: How does Auto Compensation work, when will mine get applied?

Go to solution

Hi @UserX,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that the connection of your service was delayed.

Can you check the date we sent you the email about the auto compensation being applied and also check the date at the top of your last bill?

More than likely the bill was produced before auto compensation was applied to your account. If this is the case then you will see the credit on your next bill.

Any questions please let me know.

Thanks

Matt

 

0 Ratings
Reply
Highlighted
Newbie
241 Views
Message 5 of 6

Re: How does Auto Compensation work, when will mine get applied?

Go to solution
My bill is dated on 7th Nov but my payment come out on the 14th Nov. The auto compensation text I got is from 9th Nov.
0 Ratings
Reply
Highlighted
Moderator
Moderator
237 Views
Message 6 of 6

Re: How does Auto Compensation work, when will mine get applied?

Go to solution

@UserX

That explains it then, the credit will show on your next bill 🙂

Have a good evening.

Matt